Legal
Cancellation & Refund Policy
Last updated: 2026-09-25
The key booking rules are simple: a 20% deposit secures your date and is non-refundable. If plans change, contact Johalcy as soon as possible so we can look at the available options.
Booking / reservation
A 20% deposit secures your session or wedding date. The deposit is non-refundable.
Cancellation
If you cancel, the 20% reservation deposit remains non-refundable. No additional cancellation penalty is published here.
Rescheduling
Request a new date before the day of the session or event. There is no additional rescheduling fee, and the new date is subject to availability. Same-day changes are not guaranteed.
Weather
If weather affects your session, Johalcy works with you to find another suitable time or date, subject to availability. Weather does not create an automatic refund or other remedy.
Late arrival
If you expect to be late, contact Johalcy as soon as possible. We will review what can be done with the remaining time.
No-show
If you cannot attend, contact Johalcy as soon as possible so the situation can be reviewed.
Transportation / logistics
Transportation plans are discussed before the date. If a transport issue affects the session, contact Johalcy and we will review the available options.
Resort restrictions or fees
If a resort's outside-photographer policy or fee affects a session, this is worked out with the client before the date is confirmed — see the FAQ.
Force majeure
If an event outside either party's control affects the booking, contact Johalcy as soon as possible and we will review what can be done for the date.
Refund eligibility
The reservation deposit is non-refundable. Any other refund question is handled in writing based on the circumstances of the booking.
Delivery obligations
Sessions are typically delivered in approximately 5 days. Wedding galleries are typically delivered within approximately one month because each gallery is carefully edited.
Contact
Questions about a booking, cancellation or refund: info@johalcy.com